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These Terms and Conditions are in effect for all reservations made on, or after, October 11, 2018

By completing any reservation of Henningsen Transport & Guiding (HTG) 's Fjord-cruise products, the terms and conditions below are accepted, as well as the general conditions for activities in Svalbard.

Travel Insurance:
We recommend all our customers to purchase a travel insurance.

Refunds:
- No refund is given in case of illness or delayed or cancelled flights or boats.
- A refund will only be issued if a Fjord-cruise is cancelled by HTG.
- HTG is not responsible for any additional cost that may occur as a result of the cancellation of any of our Fjord-cruise products.

Weather and force majeure disclaimer:
The following conditions will not affect the price, nor do they give a reason for any type of refund, fully or partially:
- Weather and/or ice-conditions, technical problems, or conditions outside the control of HTG, might cause a change to the scheduled route.
- Weather and/or ice-conditions, technical problems, or conditions outside the control of HTG, might cause the vessel to not be able to get close to the glaciers.
Weather and/or ice-conditions, technical problems, or conditions outside the control of HTG, might cause the vessel to not be able to dock in Pyramiden or Barentsburg.

- In the late fall, the hours of daylight are limited and can result in limited visibility.
- There is no guarantee that Northern lights will be visible during a Northern-light cruise.
- Early in the Spring Season, updated information on the status of our fjord-cruises can be found on our Facebook page, HERE

Cancellations/Change of travel date:
We offer free cancellation, or date change, within 4 hours of reservation being made.
For cancelations or date changes made after the 4 hour free cancellation period, the following terms and fees applies:

  • Cancelation up to 22 days prior to originally scheduled departure: Fee of NOK. 100,- per person canceled.
  • Cancellation between 21 and 8 days prior to originally scheduled departure: Fee of 50% of the price per person canceled.
  • Cancelation between 7 and 0 days prior to originally scheduled departure: No refund.
  • Date change made up to 48 hours prior to the originally scheduled departure: Fee of NOK 100,- per person on the reservation
  • Date change made less than 48 prior to the originally scheduled departure: Fee of NOK 500,- per person on the reservation

Once a date change is made, the reservation is no longer eligible for a refund.
Reservations that are canceled, or changed, less than 4 hours prior to scheduled departure, are considered “no show”, and not eligible for a refund.

Liability:
HTG is not liable for injurys that might occur due to weather conditions or failure to follow posted signs and/or the directions from the crew.

Transport of cargo:
Cargo transported on our vessels is not covered by HTGs insurances. The shipper is responsible for necessary coverage for the cargo shipped.

Failure to follow any of the following procedures may lead to financial and/or legal responsibilities for the involved guest/s:

Drugs and Alcohol:
Please be advised that it is not allowed to consume your own alcohol on-board. Alcohol brought aboard is subject to confiscation.
Guests that are executing improper or threatening behaviour, or are under the influence of drugs or alcohol, may be denied entry to, or removed from, our vessels, and may be required to purchase a new return ticket from Pyramiden or Barentsburg for a later departure. HTG can not guarantee availability on later departures. There is no refund given for any cost related to being denied entry to, or removed from, the vessels due to improper or threatening behaviour or the influence of drugs or alcohol. This includes, but is not limited to, the original ticket, cost of accomodation in Pyramiden or Barentsburg as well as the cost of a new return ticket to Longyearbyen.

Firearms:
All firearms shall be surrendered to the ships crew upon entering the vessel. All ammunition and bolt shall be kept by the owner.
Flammables, combustibles, or explosives can not be brought on-board unless permitted by the captain.

Drones:
The use of drones or UAV's is not permitted from our vessels unless previous arrangements has been made with HTG.


These Terms and Conditions are in effect for all reservations made on, or after, October 11, 2018. Terms and Conditions are subject to change at the company's discretion, without prior notice.

Henningsen Transport & Guiding AS

Email: info@svalbardcruise.com

Tel: +47 4004 9171

Web: www.svalbardcruise.com
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